Refund policy
We want you to feel confident ordering Vira. Pre-orders may be cancelled for a full refund before shipment, and every Vira unit includes a 60-day risk-free trial after delivery.
Pre-order cancellations
Your pre-order is fully refundable at any time before it ships.
To cancel your pre-order, contact us at hello@viraplants.com with your name and order number. If your order has already shipped, it will be covered by our 60-day return policy.
Pre-orders are currently scheduled to ship in January 2027. We’ll keep you updated as we move through testing and manufacturing, including if the expected shipping timeline changes.
60-day risk-free trial
You may return your Vira unit for any reason within 60 days of delivery for a full refund.
To be eligible for a return:
- Your return request must be submitted within 460 days of delivery.
- You must provide your order number or other proof of purchase.
- The product must be returned with all original components and accessories.
- The product must not be intentionally damaged, misused or modified.
Normal use during the 60-day trial period is completely fine.
Starting a return
To start a return, contact us at hello@viraplants.com with your name, order number and reason for the return.
If your return is approved, we’ll provide a prepaid return shipping label and instructions on how and where to send your package. The appropriate return address will be provided with your return instructions.
Items sent back without first requesting a return may not be accepted.
Return shipping
Vira will provide a prepaid return shipping label for eligible returns submitted within the 60-day trial period.
Original expedited shipping fees, customs charges and import duties are non-refundable, except where required by law.
Damaged, defective or incorrect orders
Please inspect your order when it arrives. If your Vira unit is defective, damaged or incorrect, contact us as soon as possible at hello@viraplants.com.
Please include your order number and photos of the issue so that we can evaluate it and make things right. When appropriate, we’ll arrange a replacement or refund at no additional cost.
Refunds
We’ll notify you once we’ve received and inspected your return and let you know whether the refund has been approved.
Approved refunds will be issued to your original payment method within 10 business days. Your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at hello@viraplants.com.
One-year limited warranty
Every Vira unit includes a one-year limited warranty covering defects in materials or workmanship.
The warranty does not cover normal wear and tear, accidental damage, misuse, unauthorized modifications or damage caused by using the product contrary to its instructions.
If you believe your Vira unit has a warranty issue, contact us at hello@viraplants.com with your order number and details about the issue.
Additional legal rights
Depending on where you live, you may have additional cancellation, return, refund or warranty rights under applicable consumer-protection laws. This policy and Vira’s limited warranty do not limit those rights.
Contact us
For questions about cancellations, returns, refunds or warranty claims, contact:
Vira Technologies Inc.
Email: hello@viraplants.com